I Don't **** Well Believe It
Jun. 8th, 2005 05:51 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
athersgeoAlegedly, I bought a car on Friday.
I was told, on Friday that it would be Tuesday or (more likely) Wednesday for pick up. Fine. I know it takes time to sort out tax and the like.
Fair enough.
I spoke to the girl who I've been dealing with yesterday. "Oh yes," she said. "It'll probably be tomorrow."
Bitch.
She's had a day off today.
Having not heard anything by 5:30 this afternoon, I phoned. "Oh no," said the guy who I was passed to, "it won't be ready until tomorrow - we don't even get the tax until then."
WHY THE HELL DID SHE NOT SAY THAT TO ME YESTERDAY!?
So I then say "Well what time do you open?" thinking I could, perhaps, pick the car up on my way into work (albeit getting into work slightly late, but it'd be worth it not to have to come home on the bus with the drunks and the old women who stink of fish).
"Oh, well [girl] is in by 8:30am but I expect the car needs to be cleaned first...I'm sure you can come to some arrangement tomorrow."
To say I am pissed off is to redefine that phrase.
I was told, on Friday that it would be Tuesday or (more likely) Wednesday for pick up. Fine. I know it takes time to sort out tax and the like.
Fair enough.
I spoke to the girl who I've been dealing with yesterday. "Oh yes," she said. "It'll probably be tomorrow."
Bitch.
She's had a day off today.
Having not heard anything by 5:30 this afternoon, I phoned. "Oh no," said the guy who I was passed to, "it won't be ready until tomorrow - we don't even get the tax until then."
WHY THE HELL DID SHE NOT SAY THAT TO ME YESTERDAY!?
So I then say "Well what time do you open?" thinking I could, perhaps, pick the car up on my way into work (albeit getting into work slightly late, but it'd be worth it not to have to come home on the bus with the drunks and the old women who stink of fish).
"Oh, well [girl] is in by 8:30am but I expect the car needs to be cleaned first...I'm sure you can come to some arrangement tomorrow."
To say I am pissed off is to redefine that phrase.
(no subject)
Date: 2005-06-08 05:17 pm (UTC)tomorrow, talk to the girl and reiterate how inconvenient this whole process has been.
talk to the girl's supervisor. as a customer who has just purchased a large ticket item it is in fact ridiculous to jerk you around. we are not talking about picking up photos you've had developed. this is a CAR and presumably, you need it. that kind of misinformation is unacceptable.
finally, write a letter to corporate, cc-ing the general manager of the dealership you purchased the car at. if you like, i can dig up some templates. having spent a lot of years in customer service, i abhor when people jerk me around and as a result write a lot of letters. i am not really looking for free stuff (although i have received some), but just to let someone else up the chain know that there is a problem to be addressed. hell, i do it with our own customer service department.
UNACCEPTABLE
conversely, i also write very nice letters and make good calls when someone does something nice and exemplary. i have to write a hotel this week to comment on the general manager being a doll. good stuff.
(no subject)
Date: 2005-06-09 07:15 am (UTC)*pokes girl* and the rest of the car dealership just for good measure!
I hope you get it today and it IS clean!
(no subject)
Date: 2005-06-09 09:01 am (UTC)Ditto what Liz said - it better had be spotless!
And write that letter - they are useless!